SalamAir

العربية
العربية

Express Bag

With our Express Bag service, your baggage will be processed faster on arrival.

Want to skip the wait at baggage claim and get to your adventures faster? With SalamAir's Express Bag, you can ensure that your baggage is among the first to arrive at the baggage carousel, giving you more time to enjoy your journey and a quicker exit from the airport.

Charges:

  • At the time of booking: OMR 1.9 per passenger per flight
  • Post-booking (via Manage My Booking): OMR 2.9 per passenger per flight
  • At the airport: OMR 3.9 per passenger per flight

Travel your way with SalamAir and enjoy a smooth, hassle-free airport experience!

Terms and Conditions for Express Bag Service

1. Introduction These Terms and Conditions ("Terms") govern the purchase and fulfillment of the Express-Bag Service ("Service") offered by SalamAir SAOC ("Airline"). By purchasing this Service, the passenger ("Passenger") agrees to comply with these Terms.

2. Service Description provides passengers with expedited handling and delivery of their checked baggage upon arrival at the destination airport. This service ensures that passengers' baggage receives priority treatment, allowing for quicker retrieval from baggage claims. The service is flexible regarding the number of checked bags as per the conditions of carriage; passengers can opt for this service regardless of the amount of baggage they check.

3. Eligibility

  • This Service is available for booking for all passengers traveling with SalamAir who have purchased a ticket before check-in on a flight operated by SalamAir.
  • Passengers may purchase this Service at the following points:

a. At the time of ticket booking.
b. Post booking via SalamAir's "Manage my Booking" tab. 
c. At the airport prior to check-in. 

4. Purchase and Payment 

  • The Service can be purchased during the booking process via the SalamAir website or mobile app or at the airport service desk. 
  • Payment for the Service is required at the time of purchase. Prices may vary based on the route, travel dates, and other factors. Prices will be as follows:

a. Purchase at the time of booking, OMR 1.9/- per passenger per flight.
b. Purchase post booking via the "Manage my Booking" tab, OMR 2.9/- per passenger per flight. 
c. Purchase at the airport, OMR 3.9/- per passenger per flight.

5. Fulfillment

  • The Express-Bag Service will prioritize expedited handling of checked baggage for Passengers who have purchased the Service. Bags will be delivered to the baggage claim area in priority order, subject to operational conditions.
  • Passengers must check in their bags at the designated check-in counters at least 1 hour prior to the scheduled departure of their flight. 

6. Limitations

  • The Airline is not liable for baggage handling delays caused by circumstances beyond its control, including, but not limited to, weather conditions, operational disruptions, or security regulations. 
  • While the Airline will prioritize the handling of checked baggage for Passengers who have purchased the Express-Bag Service and aim to minimize wait times, it does not guarantee that checked baggage will arrive before other checked baggage in all circumstances. 

7. Refunds and Cancellations: The Service is non-refundable once purchased. In the event of flight cancellations or changes initiated by the Airline, Passengers may be eligible for a credit towards future purchase of the Service, subject to the Airline's sole discretion and any applicable conditions. 

8. Liability: SalamAir's liability is limited to the extent provided under the Airline's applicable laws and regulations. The Airline is not liable for any loss, damage, or delay of baggage in relation to the Express-Bag Service beyond its obligations under the standard Airline liability rules. 

9. Changes to Terms: The Airline reserves the right to modify these Terms at any time. Any changes will be posted on the SalamAir website and will take effect immediately upon posting. Passengers are encouraged to review these Terms regularly.

10. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Oman. Any disputes arising under these terms shall be subject to the jurisdiction of the Omani courts.

11. Contact Information: For questions or concerns regarding the Express-Bag Service, please get in touch with SalamAir through Customercare@salamair.com or 24272222. 

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FAQs: Express Bag Service

  • What is the Express-Bag Service offered by SalamAir?

    The Express-Bag Service is a premium service that ensures expedited handling and priority delivery of your checked baggage upon arrival at your destination airport, allowing you to retrieve your baggage more quickly from baggage claim.

  • Who is eligible to use the Express-Bag Service?

    The Express-Bag Service is available for booking by all passengers traveling with SalamAir who have purchased a ticket before check-in for a flight operated by SalamAir.

  • How can I purchase the Express-Bag Service?

    You can purchase the Express-Bag Service at the following points:

    • At the time of booking your flight.
    • Post-booking via the SalamAir "Manage My Booking" tab.
    • At the airport counters before check-in.
  • How much does the Express-Bag Service cost?

    The cost of the service varies depending on when you purchase it:

    • OMR 1.9/- per passenger per flight when purchased during booking.
    • OMR 2.9/- per passenger per flight when purchased through "Manage My Booking."
    • OMR 3.9/- per passenger per flight when purchased at the airport.
  • How does the Express-Bag Service work?

    Once you purchase the Express Bag Service, your checked baggage will receive priority handling and will be delivered to the baggage claim area in priority order, subject to operational conditions. You must check in your baggage at least 1 hour before the scheduled departure of your flight.

  • Are there any limitations to the Express-Bag Service?

    Yes, the service is subject to operational conditions. While the airline will prioritize your baggage, it cannot guarantee that your baggage will arrive before others in all situations. SalamAir is not liable for delays caused by weather, operational disruptions, security regulations, or any circumstances beyond its control.

  • Can I get a refund for the Express-Bag Service?

    The Express Bag Service is non-refundable once purchased. However, if the airline cancels or makes changes to your flight, you may be eligible for a credit towards future purchases of the service at the airline's discretion.

  • What happens if my baggage is delayed or lost while using the Express-Bag Service?

    SalamAir’s liability is limited to the terms outlined in the standard Airline liability rules. The Airline is not liable for any loss, damage, or delay of baggage beyond its obligations under applicable laws and regulations.

  • Can the terms and conditions for the Express-Bag Service be changed?

    Yes, SalamAir reserves the right to modify these Terms at any time. Any changes will be posted on the SalamAir website and will take effect immediately upon posting.

  • What laws govern these terms?

    The laws of Oman govern these Terms, and any disputes arising under these terms will be subject to the jurisdiction of the Omani courts.

  • How can I contact SalamAir for questions about the Express-Bag Service?

    For any questions or concerns, you can contact SalamAir through the following:

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