Book Priority
At SalamAir, we believe your travel experience should be as smooth and convenient as possible. That's why we're excited to offer you our Priority service, which gives you an extra 10 kg of cabin luggage, Priority Check-In, and Priority Boarding all together!
Whether you're looking to get ahead in the queue or need extra hand luggage, we've got you covered. You'll enjoy a seamless journey from start to finish, with the added comfort of skipping the lines and bringing more of what you need.
With SalamAir, travel smart, travel easy, and travel with peace of mind.
Terms and Conditions of SalamAir Priority Service
1. Overview
SalamAir’s Priority service offers customers enhanced convenience by offering them priority check-in, additional carry-on baggage allowance, and priority boarding. This policy outlines the terms, conditions, and pricing structure associated with the service. SalamAir reserves the right to amend, update, or discontinue this service at any time without prior notice.
2. Standard Boarding and Carry-On Policy
All SalamAir passengers are entitled to carry one small cabin bag (up to 5 kg) that must fit under the seat in front of them. Passengers wishing to carry additional or heavier carry-on bags must purchase the Priority service. Failure to comply may result in denied boarding or additional charges at the gate.
3. Priority Benefits
Passengers purchasing Priority are entitled to the following:
- Priority check-in at airport check-in counters.
- One additional 10 KG Trolly bag on board (e.g., a cabin bag weighing up to 10 kg) in addition to their standard small 5kg bag.
- Priority boarding.
Disclaimer: Purchasing Priority does not guarantee space in the overhead bins. Overhead storage is subject to availability, and SalamAir may require certain items to be checked in if space becomes limited.
4. Pricing Structure for Priority
The Priority service can be purchased at various stages of the travel process, with pricing as follows:
| Purchase Stage | Price | Additional Terms |
|---|---|---|
| During Booking | 4.9 OMR per passenger per flight | Available during the initial flight booking process. |
| After Booking (Manage My Booking) | 6.9 OMR per passenger per flight | Accessible via the "Manage My Booking" page up to 3 hours prior to departure. |
| Airport Check-In Counter | 9.9 OMR per passenger per flight | Available at airport check-in counters. |
| Airport Departure Gate | 15.9 OMR per passenger per flight | Available immediately before boarding. Bags without a Priority tag will not be accepted. |
Note: Passengers are strongly encouraged to purchase Priority early to avoid inconvenience or higher fees. SalamAir reserves the right to revise prices at any time without prior notice.
5. Priority Conditions of Use
- Eligible Items: Priority covers one additional 10 KG Trolly bag on board and one small bag. Standard carry-on restrictions, including weight and size limitations, apply.
- Non-Transferability: Priority benefits are non-transferable between passengers and non-refundable once purchased.
- Enforcement at Gate: Any additional items/bags without Priority tags or items exceeding Priority limitations will be removed at the departure gate and disposed of without liability. Passengers will not be reimbursed for disposed items.
- Compliance Responsibility: Passengers are solely responsible for ensuring that their carry-on items comply with SalamAir’s size and weight limits.
6. Refund and Cancellation Policy
- Non-Refundable Purchases: Priority purchases are non-refundable, even in cases of passenger-initiated itinerary changes, cancellations, or missed flights.
- Flight Cancellations by SalamAir: If SalamAir cancels or reschedules a flight, the Priority service may be transferred to the new flight at SalamAir’s discretion. No additional compensation will be provided for unused Priority services.
- No Guarantees: Priority service availability may be subject to operational limitations. In such cases, SalamAir will offer alternative arrangements but is not liable for any inconvenience caused.
7. Compliance and Liability
- SalamAir reserves the right to remove or dispose of an unapproved/untagged 10 kg Trolley bag on board at any stage of the boarding process to ensure a smooth and efficient experience for all passengers.
- SalamAir is not responsible for any loss, damage, or inconvenience resulting from the enforcement of this policy, including the removal or disposal of unapproved/untagged 10 KG Trolly bag on board.
- By purchasing Priority service, passengers acknowledge and agree to these terms and conditions in full.
8. Contact for Assistance
For any inquiries or concerns regarding the Priority service, passengers can contact SalamAir’s customer support via the official channels listed on the SalamAir website.
Note: This policy forms part of SalamAir’s General Conditions of Carriage, which passengers must adhere to at all times.
FAQs: Priority Service
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What is the SalamAir Priority service?
SalamAir's Priority service provides enhanced convenience for passengers by offering priority check-in, additional 10KG trolley carry-on baggage allowance, and priority boarding. This service is designed to help make your travel experience smoother.
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What are the standard carry-on baggage rules for SalamAir passengers?
All SalamAir passengers are allowed to carry one small cabin bag (up to 5 kg) that must fit under the seat in front of you. If you wish to carry more or heavier items, you will need to purchase the Priority service.
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What benefits do I get with the Priority service?
By purchasing the Priority service, you receive the following benefits:
- Priority check-in at designated counters
- One additional 10 kg trolley bag on board in addition to your standard small cabin bag
- Priority boarding
Note: The Priority service does not guarantee overhead bin space, as availability is subject to capacity.
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How much does the Priority service cost?
The pricing for the Priority service depends on when you purchase it:
- At the time of booking: 4.9 OMR per passenger per flight
- After booking (via Manage My Booking) and up to 3 hours prior to departure: 6.9 OMR per passenger per flight
- At the airport check-in counter: 9.9 OMR per passenger per flight
- At the airport departure gate: 15.9 OMR per passenger per flight
It’s recommended to purchase Priority early to avoid higher fees at the airport.
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Are there any conditions for using the Priority service?
Yes, there are a few important conditions:
- The Priority service covers one additional 10 kg trolley bag and one small bag. Standard size and weight limits apply.
- Priority benefits are non-transferable and non-refundable once purchased.
- Any bags or items without the Priority tag or exceeding the allowed limits will be removed at the departure gate.
- Passengers are responsible for ensuring their items comply with SalamAir’s baggage regulations.
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Can I get a refund if I cancel my Priority service?
No, the Priority service is non-refundable, even if your flight is canceled or you missed it. If SalamAir cancels or reschedules your flight, the Priority service may be transferred to your new flight, but no additional compensation will be offered for unused services.
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What happens if I don’t comply with the baggage rules?
If you attempt to bring more than the allowed carry-on items or items without the Priority tag, they may be removed at the gate and disposed of without compensation. Passengers are responsible for ensuring compliance with all baggage policies.
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Can I transfer my Priority service to another passenger?
No, the Priority service is non-transferable and can only be used by the passenger who purchased it.
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How can I get assistance with the Priority service?
For any questions or assistance regarding the Priority service, you can contact SalamAir’s customer support via the official channels available on the website.
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Is there a guarantee that the Priority service will always be available?
Priority service availability may be subject to operational limitations, and SalamAir cannot guarantee its availability in all situations. If unavailable, SalamAir will offer alternative arrangements, but it is not liable for any inconvenience caused.