BAGGAGE INFORMATION
Hand Baggage
SalamAir hand baggage allowance is one piece of 7KGs, with dimensions not exceeding (56cm x 45cm x 25cm). This allowance excludes one small laptop bag or one small plastic bag or one small ladies’ handbag not exceeding (25cm x 33cm x 20cm). Any extra weight will be charged as per the airline policy and all baggage exceeding the mentioned sizes will be checked in and charged accordingly.
For further information, please refer to Article 8 in https://www.salamair.com/en/about-us/conditions-of-carriage.
The airline is not liable for the loss or damage of any hand carry or its content as they are under the full custody of the passenger.
Checked Baggage
SalamAir offers you a variety of baggage allowance that complies with your travel plan. Upon check in, ensure that your check in baggage weight does not exceed your booked baggage allowance. Number of checked baggage per passenger is limited to 2 pieces each piece not exceeding 32KGs within the dimensions of 160cm (W+D+L). Any extra weight or oversized baggage will be charged as per the airline policy.
Upon check in, your baggage will be labeled with an airline tag which will declare all your baggage details. The baggage claim portion will be mandatory for any future claims (if any).
Contents such as jewelry, perishable, fragile and all precious items are carried under the full responsibility of the passenger unless they were declared in writing during check in.
Sports Equipment
Feel free to carry some sport equipment within your hand luggage as long as it does not exceed 7KGs and within the parameters of 56 cm x 45 cm x 25 cm. Anything above these dimensions, the equipment will be checked-in at a nominal fee.
Please note that any equipment that could be deemed dangerous must be checked in. This includes but is not limited to sports bats, golf clubs, hard sports balls (Cricket, snooker etc.…)
Our teams are always available for assistance while checking in at the counter.
Mishandled Baggage
Delayed/lost baggage
It is in our best interest to deliver your baggage intact at the time of your arrival.
In the event of delayed baggage, ensure to report the same to the arrival baggage services desk at destination before leaving the airport.
You will be provided with a Property Irregularity Report (PIR) and the local contact details of our baggage services team at your destination.
Please ensure keeping your boarding pass, copy of your ticket, and baggage claim portion for further references and future claims. For more information, you may refer to the Conditions of Carriage https://www.salamair.com/en/about-us/conditions-of-carriage
In case your baggage was not delivered within the first 7 days of arrival, please ensure contacting your destination baggage team to follow up your claim status. If your baggage is not delivered within 21 days of arrival date, your baggage will be declared lost, and the destination baggage team will settle your claim according to the airline's procedures.
When settling the claim, the airline will not be liable for valuables such as jewelry, perishable, fragile and all precious items unless they were declared in writing during check in.
If the baggage claim portion was not provided during baggage loss reporting, the airline will proceed with courtesy tracing with no further liability.
* PIR is a mandatory document to proceed further with your baggage loss claim
Damaged Baggage
In case you receive your baggage in a damaged condition, ensure to report the same to the arrival baggage services desk before leaving the airport. You will be provided with a Damage Property Report (DPR) and the local contact details of our baggage services team at your destination.
Please ensure keeping your boarding pass, copy of your ticket, baggage claim portion, baggage brand name, baggage age, baggage purchase receipt for further references and future claims. For more information, you may refer to the Conditions of Carriage https://www.salamair.com/en/about-us/conditions-of-carriage
The damage property report will be created after the evaluation of the baggage damage condition.
* DPR is a mandatory document to proceed further with your baggage loss claim
Loss of property
The airline is not liable for the loss or damage of property or contents of the cabin baggage, as they are under the full custody of the passenger.
Loss of content
The airline will consider the loss of checked baggage contents when reported immediately upon arrival. Settlement will be done as per airline policy.
